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FAQ

FAQ

WHAT IS THE APPLICATION PROCESS?

  1. Register online today.
  2. Verify your ID with our online verification system. Upload a photo for our records.
  3. Complete the application.  
  4. Submit your non-refundable $50 application fee.
  5. Check your email for a message from Nova Credit for income verification steps (Note: This won’t always be required, but if it is you will receive an email within 15 minutes from Nova Credit to submit your banking information).
  6. We will then process your application within 1-3 days and contact you with an update as soon as we have one.
  7. If approved, confirm your Cost Sheet, sign your lease, and pay the earnest deposit ($500), all of which we contact you individually about, so hang tight!

 

DO YOU ALLOW PETS?

We allow both cats and dogs. Maximum of three pets per apartment. Breed restrictions apply as well as the ratio of which pets are accepted – please contact the office for details.

Associated pet fees are as follows:

  • Pet Fee: $300 (Non-refundable, due at move-in)
  • Pet Rent: $50/month

 

WHAT LEASE TERMS ARE AVAILABLE?

We typically offer 12-month lease terms at market rate. Short term leases ranging from 6-11 months may be available for a $75/month premium, depending on availability. Please contact our leasing team with your desired lease term.

 

HOW MUCH IS THE SECURITY DEPOSIT?

The earnest deposit of $500 becomes your security deposit upon moving in and refundable upon moving out so long as there is no rent/other charges owed or significant damage within the apartment you rented.

 

HOW DO I GET MY SECURITY DEPOSIT BACK?

Trillium Management will mail your security deposit settlement within the 30 days required by Michigan law. To ensure timely delivery, the law also requires you, the resident, to provide a forwarding address to the Landlord within four days of moving out. Your security deposit will be returned less any outstanding rent, utilities, and damages to the property beyond normal wear and tear.

 

WHEN IS RENT DUE?

Rent is due on the 1st of each month. A $50 late fee is assessed for payments received after the 5th. Certified funds (cashiers check/money order) are then the only acceptable payment method once rent is considered late. Payment methods through the Resident Portal may be disabled until the balance is satisfied beyond this deadline.

 

How can i pay rent? 

You can pay online via your Resident Portal and you have the option to schedule automatic payments with your credit/debit card or bank account. You may also opt to submit a personal check, money order, or cashier’s check within the onsite drop box located on the east side of our office building. If this is your chosen payment method, we ask that your building and apartment number are listed on the physical payment. Cash is not accepted.

 

How do i enter a maintenance request? 

Maintenance requests can be entered online via your Resident Portal or by contacting our office team directly by phone or email. Please ensure you provide details regarding whether our maintenance team has your permission to enter M-F, 9-4 pm upon our availability. If not, please let us know which date and timeframe works best if you desire to be home at the time of entry. Example: Tuesdays 1-4 pm. Additionally, it is important all pets are contained prior to our entry, so please take this into consideration when scheduling.

 

DOES MY RENT INCLUDE UTILITIES? 

Included with your rent are water, sewer, gas (cooking + heat), trash, snow removal, landscaping, and general maintenance.

Residents are responsible for electricity (Consumers Energy), cable and internet utilities (Comcast, AT&T or Verizon.)